The Park at Stonehaven

My leasing agent was Jackie. She was very patient, polite, and informative through my move in process. Overall, she gave me a great place to live in for my daughter. Also she gave me a home with carpet for my daughter to learn how to crawl in. That to me show, that she tries to get you a great home and covers your needs as a leasing agent. If I had to refer anybody it would be her.

I would say my experience was good but I would be lying. Jackie specifically likes to sell dreams. She will give you all the information and say whatever it takes to make you feel you will get approved just to go M.I.A and then when she is finally reached my application wasn’t able to move forward because my documents don’t add up then she had someone else call as if we haven’t been communicating. They were never going to approve my application just wanted the money as if moving isn’t expensive enough. Jackie moving forward stop selling dreams people actually work hard and need something to call home.. Scamming people for fees and knowing your not going to approve them is crazy

I worked with Jackie for my move and she was very thorough. We had some last minute changes and she was honest throughout the entire process, very patient, and extremely kind. I would definitely recommend these apts because I am completely in love with the renovations done to my unit, but overall it was truly a pleasure working with Jackie.

Honestly, these people are a SCAM!! Communication was HORRIBLE. I had Ms.Nikki at first and she was great for a little but her communication started to be awful, I had to CONTINUOUSLY call her to get updates and she even told me “You know I could call you, right?” basically telling me to stop calling her and I told her okay and from then she called me once after and said “I’ve been trying to get in contact with you,” but she never called or emailed and she told me MISINFORMATION EVERY SINGLE TIME THE NUMBERS CHANGED which was very inconsiderate! So then, THREE DAYS BEFORE MY MOVE IN DATE, I was contacted by Ashanti and was informed that Ms.Nikki was fired and she looked over my file and there were missing documents that I was never asked for by Ms Nikki and I didn’t understand why I was asked for a W2 from last year when I REPEATEDLY TOLD HER I DODNT HAVE ONE BECAUSE I DIDNT WORK AND WAS A FULL TIME STUDENT and we even called the manager to see if we needed to send that and I was told no. Even after revising my new welcome letter, rent went up an extra two hundred and if I wouldn’t have said nothing they would have took my money!!! So then I think I started to get on her nerves cause she never replied after asking if I could switch my move in date to a later time due to the inconvenience of last minute unfortunate events at THEIR OFFICE and she never replied!!! They are very unprofessional with poor communication and understanding…

Just got my keys and getting ready to get moved in, and so far, so good! The staff has been so friendly and more than helpful and accommodating with my many questions and requests. Jackie and Kat are one hell of a tag team, and have been just the best with helping me through the application and move in processes. I look forward to working with them more during my stay!!